Politique de remboursement
Returns & Exchanges Policy
We want you to feel confident shopping with us and are committed to providing a fair and transparent returns process.
This policy does not affect your statutory rights. It explains how to return an item you have changed your mind about, and what to do if an item is faulty.
Changed Your Mind? Returns & Exchanges Within 14 Days
- You may cancel your order and return or exchange items within 14 days of receiving your order.
- You may try items on over your own underwear to check the fit, as you would in a shop.
- To receive a full refund, items should be unworn, unwashed, in resaleable condition and returned with all tags attached.
Please note: Because our garments are worn close to the skin, if an item has been worn or handled beyond what is needed to check the fit, we may reduce your refund to reflect any loss in value. Where an item can no longer be resold for hygiene reasons, this reduction may be up to the full value of the item. This does not apply to faulty items (please see below).
How to Return or Exchange
- To start a return, please contact our customer service team at info@comfizz.com with your order number and the reason for the return. Once approved, we will provide return instructions.
- For change-of-mind returns, the return shipping cost will be your responsibility, but we will re-ship your exchange free of charge.
Refunds
- If you cancel your order within 14 days, we will refund the price of the returned items together with the original standard delivery charge you paid, less any reduction for loss in value as explained above. The cost of sending the items back to us is your responsibility.
- Refunds will be processed back to your original payment method within 7 working days of receiving and inspecting the returned item.
Faulty or Incorrect Items
If an item is faulty, damaged on arrival, or not as described, please contact us at info@comfizz.com with your order number, a description of the issue and, where possible, a photo. This applies whether or not the item has been worn or washed.
Customers in the European Union are entitled to a minimum two-year legal guarantee of conformity for faults that existed at the time of delivery. UK customers are protected by the Consumer Rights Act 2015. Depending on the circumstances, we will offer a free repair or replacement or, where that is not possible, a price reduction or refund. We will cover the cost of returning faulty items.
Normal wear and tear, damage caused by misuse, or failure to follow the care instructions is not considered a fault.
Our aim is 100% satisfaction. Should any concerns arise please contact our customer services team. Email: info@comfizz.com with your order number and details and we'll swiftly resolve any issues.
Our returns address is:
Comfizz of Kavendor Ltd.
Units 1-2 Woodlands Complex,
Stanks Lane South,
Leeds,
LS14 5LN