Comfizz is committed to preserving the privacy of all visitors to our website at www.comfizz.com Please read the following privacy policy to understand how we use and protect the information that you provide to us. By registering or placing an order on this website, you consent to the collection, use and transfer of your information under the terms of this policy.

Information that we collect from you

When you order products on www.comfizz.com you may be asked to provide certain information about yourself including your name, contact details and credit or debit card information. We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us.

We may invite customers to complete optional surveys or feedback questions after purchase. These surveys may ask why you purchased from us, what type of support you were looking for, or how we can improve our products, guidance and customer experience. Some survey responses may include information relating to health, such as ostomy support, hernia support, post-surgery recovery or related needs. Survey responses are optional and you do not have to answer them to place an order.

Use of your information

Your information will enable us to provide you with access to all parts of our website and to supply the goods you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

We may use your information to contact you for your opinion on our Products and services and to notify you about important changes or developments to the website or our services. Where you have consented, we might also use your information to let you know by email OR text about other products which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.

We use survey and feedback responses to understand customer needs, improve our products, website, advice, customer support and marketing. Where survey responses include health-related information, we use this only for these customer insight and service-improvement purposes and do not require you to provide this information.

Disclosure of your information

The information you provide to us may be accessed only by third parties such as couriers and banks, who act for us for the purposes set out in this policy or for other purposes approved by you. If you submit a prescription request this with be shared with your DAC (dispensing appliance contractor) in order for the order to be dispensed. If you don’t use a DAC you will be contacted to gain your permission to forward your order onto a dispensing agent who can complete your prescription request with us. Those parties process information, fulfil and deliver orders, process credit card payments and provide support services on our behalf.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. However, we will always take steps to ensure that your information is used by third parties in accordance with this policy. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

We may use trusted third-party service providers, such as survey, analytics or customer feedback apps, to collect and process survey responses on our behalf. These providers are only permitted to process this information for the purposes described in this policy.

Cookies

“Cookies” are small pieces of information from our website that are stored by your browser on your computer’s hard drive. Our site uses them to be able to maintain the contents of your shopping cart. Without cookies enabled on your browser, you will not be able to easily place an order online from our website. This information is used to determine when to send cart reminder messages via SMS or email

Security and data retention

We employ security measures to protect your information from access by unauthorized persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Financial information

In the process of buying products at Comfizz website, personal and financial information is collected so we can provide you with the service that you want. Financial information collected in the transaction process including credit card information is handled on secure servers and is not held by Comfizz at any stage.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to the website and, where appropriate, through e-mail notification. We continually update and improve our procedures to meet GDPR (General Data Protection Regulations) and to keep your information safe.

Mobile Terms of Service

Comfizz

Last updated: July 4, 2025

The Comfizz mobile message service (the "Service") is operated by Comfizz (“Comfizz”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Comfizz’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Comfizz through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Comfizz. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Comfizz or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Comfizz mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Comfizz or email info@comfizz.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.